The best way to contact us is via the Web chat on our website. Look Out For The Messaging Icon In The Bottom Right Hand Corner. Or you can also contact us via the contact us form on our contact us page.

We offer a variety of shipping methods available to suit your needs including free delivery on most orders over £45

Delivery options included DPD next day delivery and Royal Mail 48hr Tracked 

Delivery starts from just £3.95

If you need something in a hurry, and not sure which option to select, just get in touch via the Web Chat and we’ll be more than happy to advise you on the best options available to you.

we aim to dispatch all orders within 2-5 working days, however if you need something in a hurry please do contact us via the web chat and we will do our best to accommodate this.

Once your items have been dispatched you will receive tracking information from the courier. Please Allow 2-5 Working Days for your order to be dispatched.

We don’t currently ship internationally, however we plan to in the near future

Yes we offer free local delivery to the surrounding area of Poole, Dorset. Contact us for more details.

We really want you and your little ones to be happy with your order. We ask that any damaged items are brought to our attention within 48 hours of delivery. For all other returns please contact us by emailing us at Hello@Paddingtonsbunnybakery.co.uk and we will assist you with the returns process. Please note that the customer is responsible for the cost of the return postage

We always aim to respond to you within a couple of hours, but please note this can take longer at weekends and busy periods.

We always aim to respond to you within a couple of hours, but please note this can take longer at weekends and busy periods.

We are always busy at PBB HQ restocking all your favourites. So it's likely it won't be out of stock for long.

But feel free to get in touch with us and we'll be able to let you know when a product will be back in stock

The best way to contact us is via the Web chat on our website. Look Out For The Messaging Icon In The Bottom Right Hand Corner. Or you can also contact us via the contact us form on our contact us page.